Terms & Conditions - Hitonvax | Service Agreement

1 Agreement to Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you (whether an individual or entity) and Hitonvax, Inc. ("Company," "we," "us," or "our") concerning your access to and use of the Hitonvax website, services, and applications.

Important: By accessing or using our services, you agree to be bound by these Terms. If you disagree with any part of these terms, you do not have permission to access our services.

2 Services Description

Hitonvax provides comprehensive cybersecurity services including but not limited to:

Antivirus and anti-malware protection

Penetration testing and vulnerability assessments

Security Operations Center (SOC) services

Incident response and threat mitigation

Cloud security solutions

Compliance management and consulting

Services are provided subject to the specific terms outlined in your service agreement.

3 User Accounts and Security

When you create an account with us, you must provide accurate, complete, and current information. You are responsible for:

Maintaining the confidentiality of your account credentials

All activities that occur under your account

Immediately notifying us of any unauthorized access

Ensuring your account information remains current

Compliance with all applicable security policies

Security Tip: We recommend using multi-factor authentication and strong, unique passwords for your account.

4 Acceptable Use Policy

You agree not to use our services to:

Violate any applicable laws or regulations

Infringe upon intellectual property rights

Transmit malicious code or conduct unauthorized penetration testing

Attempt to gain unauthorized access to any systems

Interfere with or disrupt our services or servers

Collect or harvest user information without consent

Engage in any activity that could damage our reputation

5 Payment Terms

Billing and Fees

All fees are quoted in USD unless otherwise specified

Payment is due within 30 days of invoice date

Late payments may incur interest at 1.5% per month

Prices are subject to change with 30 days notice

Refund Policy

Refunds are provided in accordance with our Service Level Agreement (SLA). Monthly subscription fees are non-refundable except as required by law.

6 Service Level Agreement (SLA)

We guarantee the following service levels for our Enterprise clients:

99.9% Uptime: For all critical security services

15-minute Response: For critical security incidents

24/7 Support: Round-the-clock technical assistance

Regular Updates: Security patches within 24 hours of release

7 Intellectual Property Rights

All content, features, and functionality of our services, including but not limited to text, graphics, logos, and software, are owned by Hitonvax and protected by international copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to use our services for their intended purpose only.

8 Confidentiality

Both parties agree to maintain the confidentiality of any proprietary information received during the term of service. This includes:

Security vulnerabilities and threat intelligence

Business strategies and operational procedures

Technical specifications and methodologies

Customer data and personal information

9 Limitation of Liability

IMPORTANT DISCLAIMER:

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HITONVAX SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

Our total liability shall not exceed the amount paid by you for the services in the twelve (12) months preceding the claim.

10 Indemnification

You agree to defend, indemnify, and hold harmless Hitonvax and its officers, directors, employees, and agents from any claims, damages, obligations, losses, liabilities, costs, or expenses arising from:

Your use of and access to the services

Your violation of these Terms

Your violation of any third-party rights

Any harm caused by your use of our services

11 Termination

We may terminate or suspend your account immediately, without prior notice or liability, for any reason, including:

Breach of these Terms

Non-payment of fees

Fraudulent or illegal activity

Request by law enforcement

Upon termination, your right to use the services will cease immediately. All provisions of these Terms which should reasonably survive termination shall remain in effect.

12 Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions.

Any disputes arising from these Terms shall be resolved exclusively in the federal or state courts located in San Francisco County, California.

13 Changes to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days notice prior to any new terms taking effect.

Your continued use of our services after any changes constitutes acceptance of the new Terms.

14 Contact Information

For questions about these Terms and Conditions, please contact us:

Hitonvax Legal Department

Email: legal@hitonvax.com

Phone: +1 250-372-3182

Address: 1142 McGill Road

Kamloops, BC V2C 5R8